Return and Refund Policy

At Vivid Ink, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return and refund process straightforward and hassle-free.

Returns

Return Window

You may return items within 30 days of receiving your order.

Conditions for Returns

To be eligible for a return:

  • The item must be in its original condition (unused and undamaged).
  • All original packaging and materials must be included.

How to Initiate a Return

To start a return, please contact us via:

Our team will provide detailed instructions and assist you throughout the process.

Refunds

Refund Processing

Once your return is received and inspected, we will process your refund within 10 business days.

Refund Method

Refunds will be issued to your original payment method. You will receive a confirmation email once the refund is processed.

Exchanges

The fastest way to get a replacement item is to:

  1. Return the original item by following the steps above.
  2. Place a new order for the desired item.

Shipping Costs

  • Free Shipping: Shipping is free within the USA; however, return shipping costs are the customer’s responsibility unless the item is damaged or defective.
  • For damaged or defective items, please contact us immediately, and we’ll cover the return shipping costs.

No Restocking Fee

We do not charge a restocking fee for any returned items.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 7 days of receiving your order.
  2. Provide photos of the damage or defect.
  3. We will arrange for a replacement or refund at no additional cost.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out:

Thank you for choosing Vivid Ink. We appreciate your trust and are committed to making your shopping experience exceptional.