FAQs

Welcome to the Vivid Ink FAQ page! Here you’ll find answers to commonly asked questions about our metal wall art, ordering process, shipping, returns, and more.

Orders

How long does it take to process my order?

We process all orders within 1-2 business days to ensure prompt delivery.

Can I modify or cancel my order after placing it?

If you need to make changes to your order, please contact us as soon as possible at support@vividink.shop or call +1 206-654-8224. Once your order is shipped, changes or cancellations may not be possible.

Shipping

Do you offer free shipping?

Yes, we offer free shipping within the USA!

How long does delivery take?

Delivery typically takes 4-7 business days after your order is processed.

Do you ship internationally?

At this time, we only ship within the United States.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of receipt. Items must be in their original condition. To initiate a return, contact us via email or phone:

Is there a restocking fee?

No, we do not charge a restocking fee for returns.

How long does it take to receive a refund?

Refunds are processed within 10 business days after we receive your returned item.

Can I exchange an item?

The easiest way to exchange an item is to return it for a refund and place a new order for the desired piece.

Products

What materials are used in your wall art?

Our wall art is crafted from high-quality metal, ensuring durability and a premium finish.

Do your products come with mounting hardware?

Yes, all our metal wall art pieces include mounting hardware and instructions for easy installation.

General

How can I contact Vivid Ink?

We’re here to help! Reach out to us via:

Where are you located?

Our address is 6108 N A St, Spokane, WA 99205, USA.